Your claim representative will need to gather all the facts from all the involved parties, including any witness(s). They will obtain any reports, such as police, fire dept., or ambulance. They will also need to verify and determine if coverage applies and the corresponding limits.

Your claim representative will evaluate all the information gathered. They will continue to investigate all aspects and resolve any discrepancies that there might be. They will then determine the cause of the accident, assigning fault to the appropriate party.

Your claim representative will determine the method in which to estimate the damages. They may choose to hire an Independent Appraiser or Contractor to inspect and appraise the damages or they may choose to utilize repair estimates that you have presented. If your claim is for an
Auto accident/incident, your representative will do the following:

Your claim representative will perform the following: